At 9ab, your privacy is a genuine operational commitment, not a formality. This Privacy Policy explains exactly what personal data 9ab collects from Pakistani players, how we use it, who we share it with, and the rights you hold over your own information. Please read it carefully before creating an account.
Six core data protection principles that guide how 9ab handles your information.
9ab collects only the personal data that is strictly necessary to operate your account, process PKR payments, comply with KYC obligations, and deliver the gaming service. We do not collect data speculatively or for purposes unrelated to your 9ab account.
All data transmitted between your device and 9ab's servers is encrypted using 256-bit SSL/TLS. Sensitive personal data — including CNIC information, payment details, and passwords — is stored in encrypted form on 9ab's secured infrastructure.
9ab does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Data sharing with third parties is limited to operational service providers bound by strict confidentiality obligations.
Access to your personal data within 9ab's organisation is restricted to personnel with a legitimate operational need. All internal data access is logged, audited, and subject to periodic review under 9ab's internal data governance procedures.
You may request a copy of the personal data 9ab holds about you at any time. You may also request correction of any inaccurate data. Requests are processed within 30 days via the contact channel specified in this policy.
9ab retains personal data only for as long as required to deliver the service and comply with legal obligations, including anti-money laundering record-keeping requirements. Upon account closure, personal data is deleted or anonymised in accordance with our retention schedule.
1.1 The 9ab Platform, accessible at https://9ab.app, is operated by 9ab (hereinafter "9ab", "we", "us", or "our"). For the purposes of this Privacy Policy, 9ab is the data controller responsible for the personal data of Players who access or register on the Platform.
1.2 This Privacy Policy applies to all personal data processed in connection with your use of the 9ab Platform, including data collected during account registration, identity verification (KYC), payment processing, gameplay activity, and customer support interactions.
1.3 For all privacy-related enquiries, including data access requests, correction requests, and complaints, you may contact 9ab's data protection point of contact at the email address specified in Section 15 of this Policy. Contact details are provided as plain text and are not clickable links — please copy the address manually into your email client.
9ab collects the following categories of personal data in connection with the operation of the Platform:
| Category | Specific Data Elements |
|---|---|
| Identity Data | Full legal name as on CNIC, date of birth, CNIC number, CNIC document image, selfie photograph for liveness verification |
| Contact Data | Pakistani mobile number (registered SIM), email address (if provided) |
| Financial Data | JazzCash wallet number, Easypaisa account, HBL/UBL/Meezan/Bank Alfalah account details (masked), deposit and withdrawal history, PKR transaction records |
| Account Data | Username, hashed password, account creation date, login history, session timestamps, active session device information |
| Gaming Data | Game session logs, bet history, wagering amounts, win/loss records, bonus usage history, responsible gaming tool settings |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, approximate geolocation derived from IP |
| Communications Data | Customer support chat transcripts, complaint records, feedback submissions |
9ab collects personal data through the following channels:
9ab processes personal data on the following legal bases:
9ab uses the personal data it collects for the following purposes:
6.1 9ab uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are in use:
6.2 You may manage non-essential cookies via your browser settings. Note that disabling functional or analytics cookies does not affect your ability to access your 9ab account or place bets.
6.3 9ab does not use third-party advertising tracking cookies and does not share cookie data with external advertising networks.
7.1 9ab does not sell or rent personal data to any third party. Data sharing is limited to the following categories of recipients, each of whom is contractually obligated to process your data only in accordance with 9ab's instructions and applicable data protection standards:
7.2 All third-party processors are bound by data processing agreements that restrict their use of personal data to the specific purpose for which it was shared.
8.1 9ab's servers and operational infrastructure may be located in jurisdictions outside Pakistan. When personal data is transferred outside the country of collection, 9ab implements appropriate safeguards to ensure that the data receives a comparable level of protection to that which applies within Pakistan.
8.2 Where personal data is processed by third-party service providers operating internationally — including KYC verification providers and game software companies — 9ab ensures that contractual data protection obligations equivalent to those in this Policy are in place before any transfer occurs.
9.1 9ab implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. These measures include:
9.2 Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to affected individuals, 9ab will notify affected Players without undue delay.
10.1 9ab retains personal data for the following periods, after which data is securely deleted or anonymised:
10.2 Where data is no longer required for its collection purpose and no legal retention obligation applies, 9ab will securely delete or irreversibly anonymise the data.
Subject to applicable law, you hold the following rights over your personal data held by 9ab:
To exercise any of these rights, contact 9ab's support team via the live chat on the Platform or at the email address in Section 15. 9ab will respond within 30 calendar days. Identity verification may be required before processing certain requests.
12.1 The 9ab Platform is strictly restricted to individuals aged 18 years or older. 9ab does not knowingly collect personal data from minors. Age verification is conducted during the KYC process required before any withdrawal is processed.
12.2 If 9ab becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted promptly and the associated account will be permanently closed. Any winnings accrued by an underage player will be void and forfeited in accordance with 9ab's Terms & Conditions.
12.3 If you are a parent or guardian and believe that a minor in your care has created a 9ab account, please contact 9ab's support team immediately. We treat such reports as a priority and will act on them without delay.
13.1 9ab may send promotional communications — including bonus offers, PSL betting promotions, and new game announcements — to registered Players via SMS to their registered Pakistani mobile number, where the Player has consented to receive such communications.
13.2 Consent to receive promotional SMS is collected during account registration and may be modified at any time via the Communications Preferences section of your 9ab account settings. Alternatively, you may contact 9ab's support team via live chat to opt out.
13.3 Transactional communications — including OTP codes for login and 2FA, deposit confirmations, withdrawal notifications, and account security alerts — are sent regardless of marketing preference, as they are necessary for the operation of your account.
13.4 9ab does not share your Pakistani mobile number or email address with third-party advertisers for the purpose of independent marketing.
14.1 9ab reserves the right to amend this Privacy Policy at any time. Where changes are material, 9ab will make reasonable efforts to notify registered Players via their registered mobile number or via a prominent notice on the Platform prior to the changes taking effect.
14.2 The current version of this Policy, including the effective date, is always published on this page. Your continued use of the 9ab Platform following publication of any amended Privacy Policy constitutes acceptance of the revised terms.
14.3 If you disagree with any amendment to this Policy, you should cease using the Platform and close your account in accordance with the account closure procedure in 9ab's Terms & Conditions.
15.1 For all privacy-related enquiries, data access requests, correction requests, and complaints, you may contact 9ab as follows:
15.2 9ab commits to responding to all privacy enquiries within 30 calendar days of receipt. Complex requests may require an extension of up to an additional 60 days, in which case 9ab will notify you of the extension and the reason for the delay within the initial 30-day period.
15.3 If you are dissatisfied with 9ab's handling of a privacy complaint, you may escalate the matter to the relevant data protection authority in the jurisdiction governing your use of the Platform. 9ab's Data Protection Officer will provide guidance on the applicable escalation route upon request.
The 9ab Platform is strictly for players aged 18 and above. 9ab uses your gaming data — in accordance with this Privacy Policy — to monitor for responsible gaming indicators and to apply the protective measures you have set in your account. For full details of available responsible gaming tools, visit our Responsible Gaming page.
Pakistani players are solely responsible for ensuring online gambling is lawful in their jurisdiction. Gamble responsibly. Know your limits.
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